Frequently Asked Questions

Sweet Robo is the award-winning, industry-leading robotic vending company, trusted by many of the world’s biggest brands - including Marriott, Sheraton, IKEA, Universal Studios, Hersheypark, Kalahari Resorts, Simon Property Group and Sky Zone (see the full roster on our homepage). We are headquartered in Brooklyn, New York, with warehouses in Pennsylvania and California and offices around the world, including Guangzhou and the Netherlands. From a robotic arm spinning cotton candy to fresh popcorn and live ice cream, our machines turn every sale into a small show - and design, software, fast spare parts and US-based support all come from one established company, not a one-off importer.

No. Every machine is fully automated and self-service. Customers order and pay on the screen and the robot makes the product live - no employee required on site.

Machines arrive ready to work. Most operators are live within days of delivery and start earning from the first day on location.

Both. Each machine needs only a few square feet, so it fits small retail stores as well as malls, resorts, arcades, cinemas and family entertainment centers.

The process is simple: reserve your machine with a 50% deposit, and it is manufactured within up to 30 days. Sweet Robo ships worldwide, so you can operate almost anywhere. Every machine includes free spare parts and a full set of installation training videos, so getting set up is straightforward - with a US-based support team alongside you from order through installation.

Typically one to a few hours per week for refilling supplies and a quick cleaning. The Sweet Robo app tracks sales and inventory remotely and alerts you when anything needs attention.

Every machine phones home. Sales, inventory and machine status stream live to the Sweet Robo operator app, so you always know exactly how each machine is doing - from anywhere.

Sweet Robo provides an ongoing supply pipeline for the ingredients and consumables each machine uses, so restocking is simple and predictable.

Because each machine creates the product live, it attracts crowds and drives impulse purchases - so per-machine revenue is strong for the right location, with only a few hours of upkeep per week. Exact numbers depend on the machine and foot traffic; our team will walk you through realistic projections for your spot.

Pricing depends on the model, configuration and how many units you start with. Financing and leasing options are available. Contact our sales team for a current quote matched to your space and goals.

The machines pull crowds, increase dwell time and add a new revenue stream without extra staff. Many operators also use them for events, parties and brand partnerships.

The lineup includes the Cotton Candy Robot, Robo Ice Cream, Mr. Pop / PopCart popcorn, Balloon Bot, Candy Monster and phone-case printing machines - each built in-house and ready to operate on arrival.

Yes. The robot prepares each item on demand while the customer watches - fresh cotton candy spun to shape, popcorn popped to order, ice cream served on the spot. The live show is the point.

Yes. Machines can be wrapped and themed for your brand, venue or a partner, and we build fully custom machines for specific concepts. Ask our team about custom vending options.

Anywhere crowds gather and wait - shopping malls, indoor playgrounds, trampoline parks, hotels, resorts, cinemas and arcades are all ideal. Sweet Robo machines are already installed at leading venues worldwide.

Just a few square feet of floor space and a standard power outlet. The compact footprint is what lets the machines fit almost any high-traffic spot.

Yes. Our team helps you pick placement that maximizes foot traffic and visibility, drawing on what already works across thousands of installed machines.

A lot. From installation day onward you have several ways to reach us: an AI assistant chat for instant answers, a ticketing system to log and track any request, live chat directly with our technicians, and video calls for hands-on help. Our U.S.-based support team stays with you, alongside software updates and the supply pipeline that keep machines running.

Sweet Robo is an American company headquartered in Brooklyn, New York. The engineering, design and software are all done in the United States, and we manufacture the hardware and cabinet in our own factories in Guangzhou to keep costs down for operators. So every machine is backed by American engineering, software and support - a very different proposition from a no-name imported unit that arrives with no guidance.

Tell us about your location and goals and our team handles delivery, setup and training. Book a demo or reach out through our contact page to begin.